Privacy Policy

What information do we collect?

When you book a service, we collect your name, phone number, address, selected service, preferred date and time, and any notes you add. We also record whether you requested urgent service.

When you send an enquiry, we collect your name, phone number, address, service interest, message, and email address if you provide one.

You may send us the purifier brand, model, error code, label photo, installation photo, or fault photo through WhatsApp. Please avoid including people, identity documents, payment details, or unrelated personal information in those photos.

What does the website process automatically?

Our server temporarily processes your IP address to control spam and repeated booking attempts. Website and database providers may also keep standard security and request logs.

The public website stores your English or Bangla language choice in your browser's local storage. The secure staff dashboard uses essential authentication cookies.

When booking protection is enabled, we use Cloudflare Turnstile to check for automated requests. Cloudflare processes browser and device signals for this check. We store a 15-minute security cookie and temporary, hashed IP identifiers to limit repeated requests.

Read the Cloudflare Turnstile Privacy Policy for details about its security checks.

Analytics, advertising, and measurement technologies

We may use third-party analytics, advertising, conversion-measurement, performance, heatmap, or session-analysis tools on the public website. Depending on the tool, it may use cookies, pixels, tags, or browser storage.

These tools may process your IP-derived approximate location, device and browser information, pages viewed, referral source, button interactions, and whether a booking or enquiry was completed. We use this information to understand website use, improve page performance, and measure campaigns.

When a booking or enquiry is completed, the same conversion may be sent from both the browser and our server. A shared event ID allows the provider to recognise and remove the duplicate. The conversion event does not include the form fields listed below.

We don't intentionally send your name, phone number, address, booking notes, enquiry message, purifier photos, or other form contents to these measurement tools. Each provider processes the information it receives under its own privacy terms and retention rules.

You can restrict or remove cookies and browser storage through your browser settings. Blocking security cookies can prevent online booking or dashboard access. You can still read the website and contact us by phone.

Why do we use your information?

We use your information to:

We don't send marketing or promotional messages. Messages about your booking, technician visit, quote, service record, or follow-up are service communications.

• review and confirm a booking or enquiry;
• contact you by phone, WhatsApp, or email about the requested service;
• assign the right technician and prepare for the purifier model or reported fault;
• plan the visit, record the service, and provide follow-up support;
• prevent spam, duplicate bookings, and misuse; and
• keep business, service, and legal records.

Who can receive your information?

WPSBD staff and the assigned technician can access the information needed to handle your request. We may also use providers that support our website, database, hosting, email, and communications.

Website booking and enquiry records are stored through Supabase. Information sent through WhatsApp, phone, or email is also processed by the provider of that communication service under its own privacy terms.

We store WhatsApp messages, attachment references, replies, and delivery records in Supabase so our staff can handle service conversations. If you request WhatsApp booking updates, we record that choice with your booking.

We may disclose information when Bangladesh law requires it or when it is needed to protect a person, our service team, or our legal rights. We don't sell customer information.

How long do we keep your information?

We keep booking, enquiry, WhatsApp photo, and service records without a fixed expiry so we can review service history and provide future support.

You can ask us to delete or anonymise your information. We may keep a limited record when accounting, fraud prevention, dispute handling, or another legal duty requires it.

How can you access, correct, or delete your information?

You can ask us to show, correct, delete, or anonymise the personal information linked to you. Send the request to hello@waterpurifierservicebd.com and include the phone number used for the booking or enquiry.

We may ask for more information to confirm your identity before changing or deleting a record. This helps prevent another person from accessing or removing your information.

How do we protect your information?

We limit access to customer records to staff who need them for service or administration. We also use access controls, input checks, rate limits, and restricted database permissions.

No website or communication service can promise absolute security. Contact us if you believe someone has used your information without permission.

Can a child submit a booking?

Our booking and enquiry forms are intended for adults arranging service for a home, office, or commercial site. A parent or guardian should contact us when the request concerns a child.

What happens when you use an external service?

Our website may open WhatsApp or another external website. That provider controls how it collects and uses information on its service. Review its privacy notice before sending sensitive information.

How will we update this policy?

We may revise this policy when our website, service process, or legal duties change. We will update the date at the top of this page when we publish a revised version.