Terms of Service

Who provides the service?

Water Purifier Service BD (WPSBD) provides water purifier installation, repair, filter replacement, transfer, water quality testing, annual maintenance, and commercial purifier service in Dhaka and surrounding areas.

Service availability depends on the address, purifier type, site access, required parts, and technician capability. We can decline work that is unsafe, unlawful, outside our service area, or outside our technical scope.

When is a booking confirmed?

Submitting the website form creates a booking request. Your visit is confirmed after WPSBD accepts the request and confirms the service details by phone or WhatsApp.

You must provide an accurate name, phone number, service address, purifier details, and reported problem. Tell us if the site has access restrictions, parking rules, security clearance, or limited working hours.

Does the 90-minute target guarantee arrival?

We target technician arrival within 90 minutes after an urgent or same-day booking is confirmed. The target is not a guaranteed arrival time.

Traffic, weather, distance, site access, plant size, specialist tools, and technician availability can affect the actual time. We will contact you when a material delay becomes known.

Can you cancel a booking for free?

You can cancel or reschedule a booking without a cancellation fee. This applies before or after technician dispatch and when the technician reaches the address but cannot complete the visit because you are unavailable.

Please tell us as early as possible so the technician can serve another customer. Repeated missed visits may require direct confirmation before we accept another booking, but we won't charge a cancellation or no-show fee.

When does paid work begin?

The technician checks the purifier or site before recommending paid work. We explain the planned labour, parts, and known charges before starting.

Paid work begins after you approve the quoted work. A new fault or hidden condition may require a revised quote. You can accept or refuse the additional work.

How do you pay?

Payment is made in cash. You pay the approved charge after the agreed work or payable inspection is completed, unless a written quote states a different schedule.

Filters, cartridges, membranes, pumps, SMPS units, tanks, fittings, and other parts are charged separately unless the written quote or service agreement says they are included. We show the item and price before fitting it.

Are completed service charges refundable?

WPSBD doesn't provide a general refund after you approve the work and the technician completes it. A change of mind after completed labour does not create a refund.

If you believe the approved work is incomplete or incorrect, contact us with the service date and reported issue. Any stated workmanship protection or applicable part warranty remains available. Nothing in these terms removes a customer right that Bangladesh law does not allow a business to exclude.

What warranty applies to a replacement part?

We fit a replacement item after showing you the item and price. The warranty for a filter, membrane, pump, electrical item, or other part follows the written warranty stated for that item or its brand.

Workmanship protection varies by service. The relevant service page, quote, service report, or written agreement states the applicable period and coverage. It does not cover a different fault, misuse, voltage damage, dry running, contaminated source water, unauthorised work, or failure of another part.

What must you provide at the site?

You must provide safe access to the purifier and permission to work at the address. The technician may need a working water supply, drainage point, electrical connection, and enough space to test the system.

Tell us about electrical hazards, unsafe water, pests, structural damage, restricted areas, or another risk before work begins. Move fragile or private items away from the work area. An authorised adult must approve the work and charges.

What problems fall outside the service?

Building plumbing, source-water quality, low inlet pressure, unstable electricity, blocked drainage, inaccessible pipes, or another appliance can affect purifier performance. We will explain the observed condition, but work outside the approved purifier service needs a separate agreement.

We aren't responsible for a fault caused by work completed by another person after our service, or by conditions that were hidden and couldn't reasonably be found during the visit.

What does a water test mean?

An on-site test can cover TDS, pH, hardness, iron, chlorine, and turbidity. Bacteria and arsenic tests require laboratory testing when you request them, and you pay the laboratory cost.

A test result applies to the sample collected and the test performed. TDS alone does not detect bacteria, arsenic, or every contaminant. Our service recommendation is technical guidance about the purifier. It is not medical advice or a guarantee that every future water sample will have the same result.

What should you send through WhatsApp?

You may send purifier, label, installation, or fault photos so we can prepare for the visit. Send only information you have permission to share. Avoid including faces, identity documents, financial details, or unrelated private material.

WhatsApp and other communication providers process messages under their own terms. Our Privacy Policy explains how WPSBD handles the information we receive.

What applies to annual or commercial work?

A WPSBD AMC Plan, multi-location contract, commercial project, or industrial RO plant job can have a separate written quote or agreement. That document can set the covered units, locations, visits, parts, labour, payment schedule, and support terms.

The signed or approved written agreement takes priority if it conflicts with these general terms for that specific work.

Does brand support mean brand affiliation?

WPSBD services supported water purifier brands, including brands we don't sell. Mentioning or servicing a brand does not mean the brand owns, endorses, or authorises WPSBD unless we state that relationship in writing.

Brand names and trademarks belong to their respective owners.

Can website details change?

We may update service descriptions, coverage, available dates, prices, parts information, and these terms. The quote or confirmation for your booking records the approved work and charges.

A typing error or outdated website detail does not replace a price, warranty, or service term that both you and WPSBD confirmed in writing.

What is WPSBD responsible for?

WPSBD is responsible for direct loss caused by work we perform when the law makes us responsible. To the extent permitted by law, we aren't responsible for indirect loss, lost business, lost profit, or a failure caused by source water, building services, customer misuse, another contractor, or an event outside our reasonable control.

Nothing in these terms limits responsibility or customer rights that cannot legally be limited.

How can you raise a service problem?

Contact us with your name, phone number, service date, address, and a clear description of the problem. We will review the service record and the applicable quote, report, warranty, or agreement.

Bangladesh law governs these terms. The courts with jurisdiction in Dhaka will handle a dispute that the parties cannot resolve directly, subject to any consumer right or legal process that applies.

How will we publish changes?

We may revise these terms when our services, booking process, or legal duties change. The updated terms apply from the date shown at the top of this page. Terms already confirmed for a completed service remain part of that service record.